SHIPPING AND RETURNS
THE FACE New York offers free ground shipping on all orders within the continental US.
Orders are typically processed within 2 business days. Shipping times vary based on destination and shipping method, but we strive to get your next favorite leather piece to you within 3-5 business days. International (non-US) destinations will take additional time. Please make sure all shipping and billing information is correct to avoid unnecessary delays.
If you absolutely need your order ASAP, or have any questions, please contact us at firstname.lastname@example.org
International (non-US) customers are responsible for payment of any associated fees, customs, duties, and taxes.
All prices are listed in USD. We recommend international customers check the current exchange rate to get the best idea of what they will be charged.
Items with original tags that have not been worn, washed, or altered can be exchanged or returned for a full refund. Items must be returned to THE FACE New York within 14 days of purchase. A shipping label will be provided by THE FACE New York for valid domestic (US) returns. Refunds are applied to the payment method used to place the order. Returns typically take 3 business days to process, excluding the day it was received. Tracking confirmation of delivery does not mean the return has completed processing (sorted, opened, quality checked, etc.). We cannot process refunds or exchanges until the warehouse confirms that the item(s) have completed processing.
If you place an order for a product that has a shipping delay, we will not factor this time into the 14 day return period. The clock will start on the day we ship your order.
Orders that contain promotional items or gift cards may require the customer to return promotional items/gift cards to be eligible for a full refund. Referral credit or promotional discounts may be deducted in the case of a non-exchange return. Please contact us for details regarding your specific order.
International (non-US) customers are responsible for return shipping and associated fees.
To return or exchange an item, please contact us at email@example.com. Please let us know why you’d like to return your item, what item you’re returning, and your order number.
INTERNATIONAL RETURNS & EXCHANGES: reach out to firstname.lastname@example.org for further information.
Returns: International (non-US) customers are responsible for shipping fees for any necessary returns
Exchanges: International (non-US) customers are responsible for shipping fees (both ways) for any necessary exchanges. If an exchange is desired reach out to email@example.com to discuss further payment details.